Refund policy

30-Day Warmth Guarantee

We want you to love your PeakHeat vest. If you're not happy with it, you have 30 days from the day your order is delivered to request a return.

Change-of-mind returns

Items must be unworn, unwashed and returned with all original parts, including the power bank and packaging.
To start a return, email us at support@getpeakheat.com with your order number. Please don't send items back without contacting us first, as we'll give you the correct return instructions.
Return shipping costs are the customer's responsibility for change-of-mind returns.

Faulty, damaged or wrong items

If your vest arrives damaged, stops heating, or you received the wrong item, email us within 30 days of delivery with your order number and a photo or short video of the issue. We'll send you a free replacement or give you a full refund, and you won't pay any return shipping.

Exchanges

Need a different size or colour? Email us within 30 days of delivery and we'll help you swap it.

Refunds

Once your return is received and inspected, or your faulty-item claim is approved, we'll email you to confirm. Approved refunds are returned to your original payment method, and usually appear within 5 to 10 business days depending on your bank.

Non-returnable items

Gift cards and items marked as final sale cannot be returned.

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