Shipping policy

Shipping Policy

Free tracked shipping

We offer free tracked shipping on all orders to the United States, Canada, the United Kingdom and Australia.

Processing time

Orders are processed within 1 to 3 business days (Monday to Friday, excluding public holidays). You'll receive a confirmation email with your tracking number as soon as your order ships.

Delivery time

Most orders arrive within 7 to 15 business days after shipping, depending on your location. Delivery times are estimates and can be longer during peak holiday periods or because of carrier delays.

Holiday orders

To make sure your order arrives in time for the holidays, we recommend ordering as early as possible. We'll display our recommended order-by date on our website during the holiday season.

Tracking

Once your order ships, you can track it using the link in your shipping confirmation email. Tracking can take 2 to 3 days to start updating after your order ships.

Customs, duties and taxes

Orders shipped to some countries may be subject to import duties or taxes charged by the destination country. Any such charges are the customer's responsibility.

Lost or delayed parcels

If your order hasn't arrived within 30 business days of shipping, or tracking shows it as lost, contact us at support@getpeakheat.com and we'll send a replacement or give you a full refund.

Shipping address

Please double-check your shipping address at checkout. We can't be responsible for orders delivered to an incorrect address entered by the customer. If you notice a mistake, email us within 12 hours of placing your order and we'll do our best to update it.

Questions?

Email us anytime at support@getpeakheat.com.